We at Aosta are deeply concerned about the client’s satisfaction. Towards this end, we maintain a full-fledged support team. Our team comprises of experts who are well versed in the functioning of a healthcare facility
The Implementation team helps to work through all aspects of software installation. From interfaces to training sessions, system specifications and set-up, help is well provided. An Implementation Coordinator will work directly through all stages of implementation.
Our project coordinators also ensure quality assurance through random checks and continued assistance to our implementation/ support specialists. We also emphasize strong communicational and interpersonal skills in our customer support team.
We have audit checks for implementation quality, which focus on process efficiencies and improving overall quality and productivity of the implementation team through an ongoing process redesign.
A support executive is a person who is well-informed with the software and its implementation and also possess strong communicational and interpersonal skills. The vital service he provides is to train the users to handle the package effectively and efficiently post implementation.
When there are any problems faced by the clients with data that are not recoverable, we deploy our executives in client premises for debugging and resolving the problem solving to provide ease of access.
Affordable assistance, available around the clock and adaptable to any environment are fundamentals of our company. Quality assurance is peer reviewed and continuous.
Special trainees are always ready to train the people in the client side. They provide ensured training so that the person handling the system can easily fit to the environment. They will make sure that the staff understands the software, learns its many features in the shortest amount of time possible
Any serious Issues/Problems will be addressed based on the following Metrics:
The estimated timeline to resolution will be communicated over mail / BackBone Job Tracking System.
BackBone is developed on Microsoft Technologies. It is a browser based software and can be accessed from anywhere.BackBone is also available on Mobile. Currently it is supported in Native Andorid and iOS platforms.