Hospital Management System

BACKBONE

BackBone Hospital Management System is a patient-centric application with over 25 modules that fit every functional dimension of the hospital. Being smart and enriched with advanced technologies, BackBone Hospital Management System is suitable for all hospitals irrespective of the bed size.

Why Backbone?

BackBone Hospital Management System is a classic product conceived by Doctors and architected by Software Professionals. Unlike any other set up, BackBone HIS derives its strength from the founders who also manage a world class super specialty hospital.

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SALIENT FEATURES

Cloud & Mobile Ready
Available in Windows & Open Source Platform
HIPAA & HL7 Compliance
Meets NABH Standards
HIMSS compliant
Third Party Integrations
Role Based Application

BACKBONE HOSPITALMANAGEMENT SYSTEM MODULES

Functional Modules

BackBone Front Office

Department based registration for hospitals
Unit based registration for medical colleges
OP registration – new & review visit
IP registration – direct IP & OP to IP conversion
Appointment conversions
Camp patient registration
Health card registration
Day care registration
Emergency registration & IP conversion
Patient type based registration
Pricelist concept for each patient type
Patient Block/Unblock
Country wise automatic validation of mobile number
MLC registration as part of OP Registration
Barcoded Outputs

Backbone Laboratory

Suitable for a standalone lab or an integrated lab
Uni and bi-directional equipment integration
Common/different specimen collection screens for OP & IP requests
Template based result entry
Automatic Alerts on abnormal results
Barcoded samples
Delta Check Value with Period definable in the master
eGFR Value for the Result
Doctor’s digital sign embedded final reports
Amendment of patient reports post final approval with mandatory remarks
Priority tagging for every requests while raising orders from ward or billing
Outsourcing of particular tests to external laboratory
Package creation & service inclusions
Approval system for IP test cancellations
Common dispatch screen for lab tests

BackBone Radiology

Suitable for a standalone imaging centre or a radiology department
Template based result entry
Bar coding of requests
Doctor’s digital sign embedded final reports
Provision to add impression in the result entry
Priority tagging for every requests while raising orders from ward or billing
PACS integration
Provision for direct/approval system for IP test cancellations
Reports to view complete patient history and to search a result value
TAT report
Generates reports on film consumption
Generates reports on radiology inventory
Generates reports on department performance

BackBone Cardiology

Suitable for a standalone diagnostic centre or a cardiology department
Bar coding of requests
Template based result entry
File attach/download during result entry
Provision to add impression in the result entry
Priority tagging for every requests while raising orders from ward or billing
Provision for direct/approval system for IP test cancellations
Reports to view complete patient history and to search a result value
TAT report
Generates reports on cardiology inventory
Generates reports on department performance

BackBone Bed & Ward Management

Improve key performance factors that affect patient and staff satisfaction
Eliminate phone calls to determine patient status and bed availability
Improve Revenue by maximizing throughput and bed utilization
Automatically updates the availability of patient beds and extra beds
Generates Reports on Bed Downtime and Usage
Ward & order rights to each end user
Colour code indicators for different patient types
Raise orders to various departments from a single screen
Preferred list for drugs, services and order set
Supports MAR workflow
Shared bed/bed quota concepts
Direct/approval based patient transfers within the same ward or between different wards and departments
Doctor visit entry
Doctor/Nurse notes entry
Provision for patient returns (drugs/inventory items)
Birth, Death and Accident register entries and sent to corporation entries
Legal reporting in case of accident patients/MLC cases
Template based discharge summary creation
Provision to import test results, prescriptions, OT notes, tagged complaints and instructions at one click into discharge summary

BackBone Pharmacy

Multiple store concept
Store & billing rights to users
Sound Alike & Look Alike drug definitions
Labelling and barcoding of items
HSN code per drug
Purchase orders
GRN – direct/against PO
Stock adjustments – direct/approval based
Replenishment level management
Stock transfers between stores
OP & IP patient issues
Automatic selection of batch with least expiry date
Alerts on expiry dates
Alternative drug issue
Barcode enabled sales bill with GST details
Token system for drug dispatch
Bill cancellation with remarks and approval
Returns – patient, supplier and store returns

BackBone Dietry

Creation of diet items and diet package
Fixed menu creation against diet group name, weekdays and session
Item inclusions in created fixed menu
Ward wise auto posting of dietary items based on the pre-defined fixed menu in a single click
Provision to request diet for patient/attender from ward
Priority tagging while raising a diet request from ward
Separate complementary diet request screen for ward
Item issue or cancellation of dietary requests coming from ward
Direct billing option for patient/patient attender
Item cancellation request from ward
Diet item return option with return remarks captured
Barcode enabled label prints
Direct/approval based patient diet change
Handling diet counselling requests from ward
Amendment reports for the changed patient diets

BackBone EMR - Doctor's Desk

Browser & device compatible
Available as a standalone mobile app
Can help the doctor’s desk go completely paperless
Prevention of data loss by digital storage of prescription
Integration with vital monitor from ICU and mobile devices
Integration with drug dictionaries
Integration with ICD standards to enter primary, secondary and surgical codes against patients
Appointment based virtual consultation of patients from EMR module
Preferred lists for patients, drugs, services & order sets
Patient dashboard to view complete patient related details in a single screen
Graphical representation of vital parameters for better monitoring of patient’s health trends
Template based note entry with user-wise or doctor-wise template rights assignment
Annotation area under notes for doctors who prefer free text area instead of template based notes system
Calendar view for doctors to keep a track of all pending/completed/all consultations day/week/month wise
Complete patient record print with provision for the doctors to choose & insert the fields required in the patient record print

BackBone Medical Records

File wise racking system
Barcode/RFID labelling for records
Classification of diseases based on international standards
Integration with ICD 10
Track Birth & Death Statistics
Patient file tracking to locate the file across the hospital
OP & IP file request & transfer entries with timestamp captured
Checklist based file submission to MRD from ward department
MRD scrap/Missing file entry
Assignment of detailed diagnosis and procedure codes
Special codes for files like MLC / Death / VIP etc.
EMR scanning, indexing, controlling, retrieval and viewing on integration with DMR system
Generates reports to analyse the disease classification in the hospital
Lama statistics report

BackBone Master Health Checkup

Define Health Check-up Packages and choose applicable services
Comparison of packages before selection
Appointments & conversions to MHC packages
MHC new and review registration against package
Generation of unique MHC number
Barcoded outputs
Tagging of VIP patients
Vital sign entry during registration
Option to apply Pricelist based on the Patient Type
Pre-Defined Templates reducing keyboard operations.
Generates Reports to analyze health check-up programs.
Automatic redirection to billing screens once the registration is saved
Integration with billing, lab and diagnostic modules
Reports on package details, billed packages, patient orders status, etc.

BackBone Loyalty Program Card

Available in 2 different versions – percentage based & point based LPC
Percentage based LPC :-
- Create different categories of LPC like Silver, Gold and Platinum with a pre-defined rate associated for each card.
- LPC registration against the patient’s UHID or hospital number.
- LPC card print, loyalty card registration bill and consent forms can be printed as outputs of LPC registration.
- Primary card is issued to the owner post registration and the card will have its validity and discount pattern pre-defined.
- Ad-on cards can be issued at any point of time provided the patient has a UHID
- When the validity of primary card gets over, other add-on cards associated with this card also expires
- Provision for renewal for primary/add-on cards on or before the primary card expiry date
- Activation/Deactivation of cards
- Duplicate card issue in case of card loss
- Up-gradation/de-gradation of cards
Point based LPC :-
- The bill value (in Rs.) and value per point conversion is pre-defined as per customer’s scope of work
- For eg: if bill value set is Rs. 100, then for every bill amount of Rs.100, 1 LPC point will be accumulated against the patient’s LPC
- Every LPC point will be converted as rupees and applied as the discount from the total bill value
- Provision for patient type wise point value setting
- When patient exceeds the limit pre-defined in masters, patient is notified through SMS about the up-gradation of current LPC scheme
- Alerts to billing users if patient’s LPC account has points to be used
- Provision to transfer LPC points from one patient account to another via OTP verification
- Provision for renewal on or before the scheme expiry date
- Activation/Deactivation of cards
- Duplicate card issue in case of card loss
- Up-gradation/de-gradation of cards

BackBone Operation Theatre

Grouping of surgeries in master level
Rate definition for extended duration of surgeries
Optional pre assessment clinic (PAC) transactions prior to theatre booking
Scheduling of surgeries – direct/on-request from ward
Approval for theatre requests
Stage wise checklists like pre-anaesthesia, post-anaesthesia, etc.,
Rescheduling or cancellation of surgeries on request & approval
Capture details of surgery along with file attachment option
RFID integration to auto post the theater IN and OUT timings of the patients, equipment, etc.
Interfacing with various modalities used in OT i.e. monitor, scopes, etc.
Recording of material, pharmacy and inventory items issued to the patients
OT clearance – financial, medical, etc.
Surgeon/Doctors fees interfaced to account payments
Improves revenue by maximizing throughput and theater utilization.
Surgery type

BackBone Canteen

Store creation and multi-store management
User wise store rights & department rights
Master screen to tag canteen suppliers and their details
Provision to tag GST type for every supplier in supplier entry screen
Provision to fix department wise credit limit to handle department issues
Billing based on stock for stockable items and based on prepared quantities for non stockable items like tea, coffee, etc.
GRN entries to add stock to the system
Provision to capture free quantity while keeping a GRN
Item wise goods return to suppliers with the return remarks and returned by user captured
Provision to set daily targets (UOM) for non-stockable items and daily preparation entries as and when prepared
Approval based stock adjustments with remarks captured
Separate billing tabs for general billing and employee billing
No credit option for general billing and outstanding concept for employee billing
Provision for various payment modes
Provisions for free bills, cash bills and complete outstanding for employees/doctors in employee billing tab
Provision for deductions like canteen charges for employee outstanding
KOT number generation in canteen bills with token prints
Package billing option
Source wise outstanding settlement between the selected time range
Stock transfers between two stores

BackBone Blood Bank

Collection, classification and storage of blood
Optional donor pre-registration process
Auto-conversion of pre-registration to donor registration if the screening tests get approved
More than one blood/component name can be added while making a donor registration
Unique donor number generation
Screening test result entry post donor registration
Auto stock update once the screening test is approved
Barcode enabled label prints for blood bags
Provision to perform donor repeat registration using the existing donor number
Provision for blood conversion
Blood requests from ward/OT/other departments as per department rights
Provision to view and receive the requests raised from other departments
Cross matching process with the available stock before issuing the blood to patients
Direct or approval based blood return process with mandated remarks
Auto stock update once return request is approved by blood bank
Expiry date alerts for stocks
Provision to discard stocks with suitable remarks
Option for automatic stock discard for stocks below the critical limit that is pre-defined
Blood transfusion process on approval for internal/external issue
Analyser Interfacing
Certificate printing & thank you letter

Administrative Modules

BackBone OP & IP Billing

Centralized OP and IP billing
Pricelist definition for all services and procedures
Pre-defined header wise concessions based on patient types
Allotment of billing rights to the end user
3 simultaneous billing tabs to reduce patient waiting time
Bar codes in all billing transactions
OP Billing restricted when patient is admitted as in-patient
Capture & utilization of deposits against bill types
Request & approval mechanism in most of the billing transactions
Manual concessions and outstanding entries in billing screen
Free bill option
Supports payment by Cash/Cheque/Credit/Debit Cards/NEFT/Card Integration
Partial payment options through more than 1 payment mode
Smart card option
Credit limit for admitted IP patients
Various bill formats like summary, cumulative, splits up and meds/invent bill in Bill Enquiry screen
Package billing
Auto refund of deposits (if any) during the final receipt generation
Aging analysis on due invoices
Cashless authorization desk
Extensive built-in reports and user oriented report writing capabilities

BackBone Insurance Management

Unique pricelist creation for every corporate/TPA/government schemes
Provision to include/exclude services in each pricelist
Separate validation desk for corporate patients to avoid patient crowd at registration counters
Create & manage multiple pricelists per patient
Alternative service code & name tagging for TPA pricelists
Separate claim entry screens for OP and IP patients
Template based software generated reminder letters on the patient credits
IP pre authorization request against patient’s UHID
IP pre authorization approval by the insurance officer for further enhancements
Enhancement request when pre- authorization amount is not sufficient, until the patient reaches the claim credit limit
Auto post of all the documents for which the patient have undergone services like Radiology/Cardiology/Lab
Cancellation of raised authorization requests
Facilitates queries to the TPA and vice versa
Multilevel reports

BackBone Doctor Fee Accounting

Assign doctor wise guaranteed amount and incentive type (%/Rs)
Creation and tagging of deductions applicable to doctors
Capturing doctor’s bank details and PAN number
Enable/disable TDS for doctor’s pay
Header wise, service wise, bill type wise and bed type wise incentive (%/Rs) definition for every doctor
Doctor fee accounting based on the ordering & performing doctor
Payment period creation for salary posting
Doctor collection adjustment with approval screens
Detailed reports on doctor wise revenue generated

BackBone Inventory Management

Multiple store concept
Store & billing rights to users
Seamless stock transfers between stores
Creation & management of supplier wise contracts
Purchase orders against indents and contracts
Replenishment level (ROL) based stock management
Supplier wise listing of items which are under ROL & provision to raise PO for all the items at one go
GRN – direct/against PO
Stock adjustments – direct/approval based
Hazardous materials designations and disposal codes
Tracking of issues to patients and hospital staff
Approval based breakage entry
Monitoring of chargeable equipment use
Provision for PO edit, approval and rejection
Temporary GRN and Purchase DC creation and conversion to GRN
Auto stock update post GRN entry
Provision for patient/department/supplier returns with remarks & approval
Consignment item management
Gate pass entries for external repairs of any items
Alerts for items in stock-out positions
Provision to maintain items at zero stock level

BackBone CSSD

Creation of packs based on ICP codes/surgeries
Provision for single/multiple item preparation
Pre-define equipment used for preparation & sterilization along with the operating temperature, pressure and other details
Capture equipment used for the item prepared
Direct & approval based sterilization process
Management of CSSD and Sterile store in the control settings
Once sterilized, stock gets added in Sterile store and is ready for patient/department issues
Separation of sterilizing and patient issues
Autoclaving
Pack wise & item wise return request from issuing departments
Only the items categorized as “Reusable” can be reprocessed and added to the stock
Reprocessing of reusable items
Integration with ward, OT, billing, inventory and asset modules
Exchange, assembly and breakdown of sets
Maintenance of sets
Tracking of issues, returns and status of every item prepared
Condemnation of materials

BackBone Asset Management

Capture, track & manage all types of physical assets & components
Barcoded assets with unique asset ID
Sub asset inclusion while asset creation
Allocate custodian for each asset while master creation
Differentiate fixed/movable assets
Block asset transfer requests for fixed assets
Single and multiple AMC entries against a service provider
Schedule Preventive Maintenance (PM) on weekly/monthly/quarterly/yearly basis with suitable notations
Reminders on PM through SMS or mail or active notification
Direct preventive maintenance entry without prior scheduling
Direct/Request and approval based asset transfers from one location to other location
Handle asset failure requests from departments
Problem identification entries by asset users
Automatic gate pass generation for external services
Two-way gate pass approvals
Failure request closure entry with replaced parts and its cost captured
Insurance claim entries
Condemnation or resale entries
Provides alerts on insurance payments and maintenance
Apportion cost accurately to cost centres and departments
Reports on AMC entries, Asset transfers, Preventive maintenance and condemned assets

Backbone Human Resource & Payroll

Register employees by capturing personal, statutory & identity details along with tagging employment type like contract period, etc.,
Allows for Multi-level leave approval and authorization.
Creation, modification and deletion of duty roster entries by department heads
Import previously added duty roster for the employee’s current duty roster entry
Scheduling and maintaining training related activities
Provision to allot marks before and after the training
Master data entry for shifts, leaves, allowances, deductions, etc.
Salary class concept to create classes by assigning percentage for each of the created allowances
Contract salary or monthly salary provisions
Negative salary carry over
Create & assign various to the employees
Leave application either by individual employee login ID or by the HR
Provision for applying permission, on-duty and compensatory leaves
Leave/permission approval screens for department HOD’s and the HR
Control panel settings to define maximum and minimum eligible permission hours per day, leave restrictions at a stretch, etc.
Biometric Integration for auto posting of attendance
Provision for day/month wise manual attendance entry
Vaccination and annual health check-up entry
Salary generation – employee wise, branch wise, department wise, employee type wise, wage category wise, etc.
Provision to hold and remove the salary
Designation based organization chart

BackBone Physiotherapy

Creation of physiotherapy services category wise
Schedule physiotherapy services
Integration with billing, ward, EMR and asset modules
Handle requests from ward and OP billing department
Separate completion entry screens for OP and IP patients
Request and approval based cancellation of IP requests
Auto posting of pre-defined services on pre-defined time period for IP patients
Report to view status of all (completed/pending) patient requests

BackBone Digital Medical Records (DMR)

“DMR” or Digital Medical Record aims to compile all the patient records in a digital format that can be accessed digitally by the doctors, end users and the patients themselves. The patient records are scanned and digitally uploaded in the MRD module against the patient’s UHID. This indexing helps the doctors in fetching the uploaded records from the EMR module. By giving suitable access, the patients can also access these records from an interface like Patient Portal.
Few of the features are listed below:-

Storage of Patient Records against the Patient’s UHID
Ease of Accessibility, Maintenance and Digital Sharing of Patient Data
High Data Security and Enhanced Backup
Tagging of DMR with EMR Module
Accessibility of Digital Data by the Doctors from the EMR Module
Accessibility of Digital Data by the Patients from the Patient Portal
Can be Integrated with the Scanning Software
Automatic Identification and Indexing of Documents using Barcode Recognition

BackBone Medical Statistics & Reports

Collaborate statistical reports across all departments into a single role for executive staffs to monitor
Statistics on OP, IP, day care & emergency patients
Monitor occupancy ratios
Performance analysis of various departments in the hospital
Operation theatre wise performance tracking
Monitor sales & profits across all stores
Track high consumption departments
Monitor ranking
Statistics of surgery, discharges, birth and death.
Statistics on lab, radiology, cardiology, and pharmacy.
Generate reports on employee and doctor performance.
Monitor income generated